pokie Privacy Policy

1. Data We Collect

When you interact with pokie — whether by browsing the site, registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. This section describes each category and the circumstances under which it is gathered.

1.1 Registration and Identity Data

When you create a pokie account, we collect your full legal name, date of birth, residential address in Bangladesh (including district and division), mobile phone number, and email address. This information is required to verify your identity, confirm that you meet the 18+ age requirement, and fulfil our Know Your Customer (KYC) obligations. During the KYC verification process, we may also collect copies of government-issued identification documents such as your National ID Card or passport, and proof-of-address documents such as recent utility bills or bank statements.

1.2 Financial and Transaction Data

To process deposits and withdrawals, pokie collects information related to your payment method, including the mobile wallet number associated with your bKash, Nagad, Rocket, or Upay account, or the account details for your Dutch-Bangla Bank, City Bank, or BRAC Bank account. We also maintain a full record of all transactions on your account — deposits, withdrawals, bonus credits, wagers placed, and winnings — for accounting, fraud prevention, and regulatory compliance purposes.

1.3 Gaming and Betting Activity Data

pokie logs your activity on the platform in detail, including the games you play, bet amounts, session duration, game outcomes, sports betting selections, and responsible gaming tool usage. This data is used to personalise your experience, detect unusual activity, support responsible gaming monitoring, and resolve any disputes about game outcomes or account balances.

1.4 Technical and Device Data

When you access pokie, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone (we note Bangladesh Standard Time, BST UTC+6, for session logging), referring URL, and pages visited within the pokie platform. This data is used for security monitoring, fraud detection, platform optimisation, and analytics.

1.5 Communications Data

If you contact pokie's customer support team by email or live chat, we retain a record of that correspondence including your name, contact details, the content of your messages, and our responses. This data is used to resolve your enquiry, improve our support processes, and maintain a record of interactions in case of future disputes.

2. How We Use Your Data

pokie uses the personal data it collects only for legitimate, clearly defined purposes. We do not use your data for purposes that are incompatible with those described in this section. The primary legal bases on which we rely to process your data are: (a) the performance of a contract with you (i.e., providing you with the pokie platform services); (b) compliance with our legal obligations; and (c) our legitimate interests in operating a safe, fair, and commercially sustainable gaming platform.

2.1 Account and Service Management

Your identity and contact data are used to create and maintain your pokie account, authenticate your logins, communicate important account notifications (such as large withdrawal confirmations or suspicious activity alerts), process your deposit and withdrawal requests, and resolve any account-related disputes.

2.2 Legal and Regulatory Compliance

pokie is committed to operating a clean platform. We use your identity and transaction data to conduct age verification and KYC checks, monitor for suspicious financial activity in accordance with our anti-money-laundering (AML) policy, respond to lawful requests from competent authorities, and maintain transaction records as required by applicable law.

2.3 Responsible Gaming Monitoring

Your gaming and betting activity data is used by pokie's responsible gaming systems to identify patterns that may indicate problem gambling behaviour. This may include monitoring for rapidly increasing bet sizes, unusually long sessions, or behaviour consistent with a player attempting to recoup significant losses. Where such patterns are detected, pokie may reach out to you with responsible gaming information or temporarily impose account restrictions.

2.4 Platform Improvement and Analytics

Aggregated and anonymised technical and gaming activity data is used to improve the pokie platform — identifying popular game types, optimising page load performance, fixing bugs, and improving the overall user experience for Bangladeshi players.

2.5 Marketing Communications

With your prior consent, pokie may send you promotional communications about new games, seasonal bonuses (for example, Eid offers or BPL cricket promotions), and platform updates. You may withdraw your consent to marketing communications at any time by contacting our support team at [email protected]. Withdrawal of consent to marketing does not affect the lawfulness of any processing carried out before you withdrew consent, and will not affect your ability to use the pokie platform.

3. Cookies & Tracking Technologies

pokie uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate and improve the platform. A cookie is a small text file placed on your device by your browser when you visit pokie. Cookies cannot carry viruses and cannot access information stored elsewhere on your device.

3.1 Essential Cookies

These cookies are strictly necessary for the pokie platform to function. They enable you to log in and maintain your session, navigate between pages without losing your session state, and use core features such as the game lobby, deposit interface, and account settings. You cannot opt out of essential cookies while continuing to use pokie, as the platform cannot function without them.

3.2 Analytics Cookies

pokie uses first-party analytics cookies to understand how players interact with the platform — which pages are most visited, how long sessions last, and where players encounter difficulties. This data is collected in aggregated form and is not used to identify individual players. It is used solely to guide platform improvements.

3.3 Security and Fraud Prevention Cookies

Certain cookies are used specifically to protect the security of your account and the integrity of the pokie platform. They help us detect unusual login activity, identify devices associated with suspicious or fraudulent behaviour, and enforce session timeouts to protect inactive accounts.

3.4 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling analytics or security cookies may affect certain platform features or your experience on the pokie platform. Instructions for managing cookies are available in your browser's help documentation.

4. Data Sharing & Disclosure

pokie does not sell, rent, or trade your personal data to any third party. We may share limited personal data with trusted partners and service providers only where it is strictly necessary to deliver the services you have requested or to fulfil our legal obligations. All third parties who process data on our behalf are contractually required to handle your data securely and in accordance with their data protection obligations.

4.1 Payment Processors

To process your deposits and withdrawals, pokie shares your payment details with the relevant payment service providers — including bKash, Nagad, Rocket, Upay, and partnering banks such as Dutch-Bangla Bank, City Bank, and BRAC Bank. Each of these providers operates under their own data protection policies and security standards. pokie shares only the minimum information necessary to complete each transaction.

4.2 Identity Verification and KYC Partners

To fulfil its age verification and identity verification obligations, pokie may share identity data (such as copies of your National ID Card) with third-party KYC service providers. These providers are contractually bound to process your data solely for verification purposes and may not use it for any other purpose.

4.3 Technology and Infrastructure Partners

pokie relies on third-party cloud hosting, content delivery, and platform infrastructure partners to operate its services. These partners may process technical data (such as server logs) in the course of providing their services. They are bound by strict data processing agreements and are not permitted to use your data for their own purposes.

4.4 Legal and Regulatory Disclosure

pokie may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies if required to do so by applicable law, court order, or if pokie reasonably believes that such disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. In such cases, pokie will disclose only the data that is required and will, where legally permitted, notify you of such disclosure.

5. Data Retention

pokie retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data — Identity, contact, financial, and gaming activity data is retained for the full duration of your account's active status and for a period of five years following account closure. This retention period is required to meet anti-money-laundering record-keeping obligations and to resolve any post-closure disputes.
• Transaction records — All deposit, withdrawal, and wagering transaction records are retained for a minimum of five years from the date of each transaction, consistent with standard financial record-keeping requirements.
• KYC documents — Copies of identity documents submitted during the KYC process are retained for the duration of the account's active life plus five years following closure.
• Support communications — Customer support correspondence is retained for three years from the date of the most recent communication in each case, unless the matter relates to an ongoing dispute, in which case records are retained until the dispute is fully resolved.
• Technical and log data — Server logs, IP address records, and device data are retained for twelve months for security and fraud prevention purposes, after which they are deleted or anonymised.
• Marketing data — If you have consented to receive marketing communications, your contact details and communication preferences are retained until you withdraw consent, after which they are deleted from our marketing systems within 30 days.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

6. Data Security

pokie takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect it from unauthorised access, disclosure, alteration, or destruction.

• Encryption in transit: All data transmitted between your browser or mobile app and the pokie platform is encrypted using Transport Layer Security (TLS). This protects your login credentials, payment information, and personal data from interception during transmission.
• Encryption at rest: Sensitive personal data stored on pokie's servers is encrypted at rest using industry-standard encryption algorithms, ensuring that data remains unreadable even in the unlikely event of a storage-level security incident.
• Access controls: Access to personal data within pokie's systems is restricted to authorised personnel on a need-to-know basis. Staff who handle personal data are subject to confidentiality obligations and receive regular data protection training.
• Fraud detection systems: pokie operates automated fraud detection systems that continuously monitor account activity for signs of unauthorised access, account takeover attempts, and suspicious financial behaviour.
• Two-factor authentication: pokie supports two-factor authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA to provide an additional layer of protection for their account.
• Regular security reviews: pokie's platform and infrastructure undergo periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

While pokie implements robust security measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to pose a risk to your rights and freedoms, pokie will take prompt action to contain the breach and will notify affected players as required.

7. Your Privacy Rights

As a pokie player, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request". pokie will respond to all valid requests within 30 days of receipt.

Please note that some rights are not absolute. In certain circumstances, pokie may be required to retain or continue processing your data to comply with a legal obligation, to perform a contract with you, or to defend a legal claim. Where this is the case, we will explain the reason when responding to your request.

8. Policy Updates & Contact

pokie reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email to the address associated with their pokie account and by displaying a prominent notice on the platform for a reasonable period following the update.

The effective date at the top of this document indicates when the current version came into force. We encourage you to review this Privacy Policy periodically to stay informed about how pokie protects your information. Your continued use of the pokie platform following notification of any changes constitutes acceptance of the updated Privacy Policy.

8.1 How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data pokie holds about you, please contact our data protection team using the details below. We aim to acknowledge all privacy-related enquiries within 5 business days and to provide a full response within 30 days.

• Email: [email protected] — Subject line: "Privacy Request"
• Response time: Within 30 calendar days of receipt of a valid request
• Language: All privacy correspondence should be submitted in English