pokie Terms & Conditions

1. Acceptance of Terms

By accessing the pokie website at pokie.vip, creating a player account, making a deposit, or using any product or service offered by pokie — including cricket betting, live casino, slot games, and sports betting — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with any additional documents incorporated by reference, including the pokie Privacy Policy, Responsible Gaming Policy, and any promotion-specific bonus terms.

These Terms & Conditions constitute a legally binding agreement between you (the registered player) and pokie. If you do not agree with any part of these terms, you must not access or use the pokie platform. pokie reserves the right to amend these Terms & Conditions at any time. Where material changes are made, pokie will notify registered players by email or by displaying a prominent notice on the platform. Your continued use of pokie after any amendment constitutes acceptance of the updated terms.

These Terms & Conditions are written in English and are intended for adult players in Bangladesh. The English version of these terms is the authoritative version and shall prevail in the event of any inconsistency.

2. Eligibility & Age Restriction

To register and use a pokie account, you must meet all of the following eligibility requirements at the time of registration and at all times thereafter:

• You must be at least 18 years of age. pokie operates a strict 18+ policy with no exceptions. Gambling by persons under 18 years of age is strictly prohibited on the pokie platform.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity) registering on your own behalf.
• You must not be subject to any self-exclusion or voluntary exclusion arrangement — whether placed through pokie's own self-exclusion tools or through any external responsible gaming scheme.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be registering for or using a pokie account on behalf of another person.

pokie conducts age verification as part of its Know Your Customer (KYC) process. Where there is any reasonable doubt about a player's age, pokie reserves the right to suspend the account and request documentary proof of age before permitting further play or any withdrawals. If age verification confirms that a player is under 18, the account will be closed immediately. Any deposits made by an underage player will be returned through the original payment method where technically feasible, net of any losses already incurred. No bonuses or promotional winnings accrued on an underage account will be paid out.

18+ Only. If you are unsure whether gambling is legal in your specific location, please seek independent legal advice before registering.

3. Account Registration

To access the full range of pokie products and services, you must complete the registration process and create a verified player account. The following rules apply to account registration and ongoing account management:

3.1 Registration Requirements

You must provide accurate, complete, and current information during the registration process, including your full legal name, date of birth, residential address in Bangladesh, and a valid email address or mobile phone number. You must update your account information promptly if any details change after registration.

3.2 One Account Per Player

Each player is permitted to hold exactly one active pokie account. Opening more than one account — whether under the same or different personal details — constitutes a material breach of these Terms & Conditions. pokie reserves the right to close all duplicate accounts, void any associated bonuses, and withhold or forfeit balances pending a full investigation.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your pokie account login credentials, including your username, password, and any two-factor authentication (2FA) codes sent to your registered mobile number. pokie will never ask you for your full password by email, live chat, or any other communication channel. You must notify pokie immediately at [email protected] if you suspect unauthorised access to your account. pokie accepts no liability for losses resulting from your failure to keep your login credentials secure.

3.4 KYC Identity Verification

Before processing any withdrawal, pokie requires all players to complete a Know Your Customer (KYC) identity verification process. You will be asked to submit a clear copy of a valid government-issued photo identification document (such as a National ID Card, passport, or driving licence) and, where required, proof of your residential address in Bangladesh (such as a utility bill or bank statement dated within three months). pokie reserves the right to request additional documentation at any stage. Failure to complete KYC within the time period specified will result in withdrawal requests being placed on hold until verification is complete.

4. Deposits & Withdrawals

All financial transactions on the pokie platform are conducted in Bangladeshi Taka (BDT) using the ৳ symbol. pokie supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.

4.1 Deposits

The minimum deposit amount is ৳500 per transaction. There is no upper limit on individual deposits, though pokie reserves the right to request source-of-funds documentation for large deposits as part of its anti-money-laundering (AML) obligations. Deposits are credited to your pokie account balance in real time in most cases. pokie does not charge any processing fee on deposits; however, your payment provider may apply their own transaction charges.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit where technically possible. The minimum withdrawal amount is ৳500. Withdrawals to verified bKash and Nagad accounts are typically processed same-day for requests submitted before 20:00 Bangladesh Standard Time (BST, UTC+6). Withdrawals to bank accounts may take 1–3 business days. pokie reserves the right to carry out additional verification checks before processing any withdrawal, particularly where the withdrawal amount is significantly larger than typical deposit activity on the account.

4.3 Anti-Money-Laundering Policy

pokie is committed to preventing its platform from being used for money laundering or any other financial crime. Deposits must be made from payment accounts that are registered in your own name. Funds deposited with pokie must be wagered at least once before a withdrawal request will be accepted — this is a standard AML measure, separate from any bonus wagering requirements. pokie reserves the right to delay, block, or reverse any transaction that it reasonably suspects is associated with fraudulent activity, money laundering, or any violation of these Terms & Conditions.

5. Bonuses & Promotions

pokie offers a range of bonuses and promotional incentives to eligible registered players, including welcome bonuses, reload bonuses, free bet credits for cricket betting, cashback offers, and seasonal promotions tied to events such as Pohela Boishakh, Eid, and the BPL cricket season. All bonuses are subject to the specific terms published at the time of each offer, as well as the general bonus rules set out in this section.

5.1 Wagering Requirements

Unless otherwise stated in the specific promotion terms, bonus funds credited to your pokie account are subject to a wagering requirement before they or any winnings derived from them can be withdrawn. The wagering multiplier applicable to each promotion is stated clearly in the promotion terms presented at the time of opt-in. Wagering contribution rates vary by game type — slots typically contribute 100%, while table games and live casino titles may contribute at a lower rate. Please check the specific promotion terms for applicable contribution rates.

5.2 Bonus Eligibility

Bonuses at pokie are available to eligible registered players only. pokie reserves the right to limit bonus availability to specific player segments, geographic regions within Bangladesh, or specific payment methods. Bonuses may not be combined unless the specific promotion terms explicitly permit it. Players who have previously self-excluded and subsequently reactivated their account may have restricted access to promotional offers.

5.3 Abuse and Misuse

Any attempt to abuse, exploit, or manipulate pokie's bonus system — including through multi-accounting, coordinated play across multiple accounts, use of prohibited betting patterns designed to arbitrage bonus terms, or any other form of bonus fraud — will result in the immediate cancellation of all bonuses, the forfeiture of any associated winnings, and may result in permanent account closure. pokie uses automated monitoring tools to detect unusual bonus-related activity and reserves the right to make the final determination on what constitutes abuse.

6. User Obligations

By registering a pokie account, you agree to comply with the following obligations at all times:

• You will only use the pokie platform for your own personal, non-commercial entertainment purposes.
• You will keep all account registration details accurate and up to date, and will promptly notify pokie of any changes.
• You will not share your account login credentials with any other person or permit any other person to access your account.
• You will not use the pokie platform while self-excluded or while prohibited from gambling by any applicable legal restriction.
• You will engage with pokie's responsible gaming tools honestly and will not attempt to circumvent deposit limits, loss limits, or self-exclusion arrangements you have set for yourself.
• You will not use automated software, bots, scripts, or any artificial intelligence tools to place bets, access games, or interact with the pokie platform in any non-human manner.
• You will not attempt to reverse-engineer, decompile, or otherwise access the underlying source code or algorithms of the pokie platform.
• You will comply with all applicable laws and regulations in Bangladesh that may govern your use of online gaming services.
• You will treat pokie's customer support team with respect and will not engage in abusive, threatening, or harassing behaviour toward any pokie employee or representative.

7. Prohibited Conduct

The following activities are strictly prohibited on the pokie platform and will result in immediate account suspension, permanent closure, forfeiture of balances and bonuses, and may be reported to relevant authorities where applicable:

• Fraud and Misrepresentation: Providing false personal information during registration, identity verification, or any other interaction with pokie; impersonating another person; using stolen, fraudulent, or unauthorised payment methods.
• Multi-Accounting: Opening, operating, or benefiting from more than one player account on the pokie platform, whether under the same or different identities.
• Collusion: Colluding with other players to gain an unfair advantage in any casino game or sports betting market, including chip-dumping in poker, match-fixing in sports markets, or any form of coordinated play.
• Cheating and Exploitation: Attempting to exploit software bugs, glitches, or errors in any pokie game or betting product for financial gain. Any winnings accrued through the exploitation of a technical error will be voided.
• Money Laundering: Using the pokie platform to deposit, transfer, or withdraw funds derived from illegal activity, or using pokie as a mechanism to obscure the origin of funds.
• Unauthorised Commercial Activity: Using the pokie platform, its content, or its brand assets for any commercial purpose, including reselling access, operating an affiliate scheme without authorisation, or scraping data for commercial use.
• Harmful Technical Actions: Introducing viruses, malware, or other harmful code; launching denial-of-service attacks; attempting to gain unauthorised access to pokie's servers or databases.

8. Account Closure & Suspension

8.1 Voluntary Closure

You may request to close your pokie account at any time by contacting the customer support team at [email protected]. Before processing a voluntary closure, pokie will settle any pending bets and process any outstanding withdrawal of your remaining real-money balance (after deducting any outstanding bonus obligations). Bonus balances not meeting wagering requirements will be forfeited upon voluntary account closure.

8.2 Suspension and Involuntary Closure

pokie reserves the right to suspend or permanently close any player account — with or without prior notice — in the following circumstances: a suspected or confirmed breach of these Terms & Conditions; suspected or confirmed fraud, money laundering, or other illegal activity; failure to complete KYC verification within the required timeframe; receipt of a chargeback instruction from your payment provider; or any other circumstance where pokie reasonably determines that continued account operation poses a risk to the integrity of the platform or the safety of other players.

8.3 Self-Exclusion

Players who wish to take a break from gambling may request a self-exclusion through their account settings or by contacting support. Self-exclusion periods range from 30 days to permanent exclusion. Once a self-exclusion is activated it cannot be reversed for the duration of the chosen period. pokie will make every reasonable effort to close your account and prevent re-registration during a self-exclusion period. For comprehensive guidance on all available responsible gaming tools, please visit our Responsible Gaming page.